Returns & Refunds
Our promise
You have 30 days from the day your order is delivered to return it. That applies to every item we sell — New and Open Box alike. The condition of an item never shortens your return window.
We don’t charge restocking fees. Ever.
What can be returned
Any item, within 30 days of delivery, provided it is:
- In the condition you received it
- Complete — including any accessories, cables, manuals, and packaging that came with it
If something is missing, we may reduce the refund to reflect what’s missing. We’ll always tell you first, and we’ll explain the amount.
How to start a return
Email support@keystonediscounts.com with your order number and what you’d like to return. We’ll reply with return instructions.
Please don’t ship anything back before you hear from us — we may need to route it somewhere specific, and unannounced returns can go missing.
Who pays return shipping
If the item is defective, damaged in transit, or not as described — we pay. We’ll send you a prepaid return label. You should not be out of pocket because we got something wrong.
If you simply changed your mind — you pay the return shipping. We’re a discount retailer; our prices are as low as they are partly because we don’t build free returns into them.
Refunds
Once your return arrives and we’ve checked it, we’ll refund you within 5 business days, to your original payment method. Depending on your bank or card issuer, it may take a few more days to appear on your statement.
We refund the full purchase price. Original shipping charges are refunded only if the return is our fault (defective, damaged, or not as described).
Local pickup items
Items marked Local Pickup Only (safes, office chairs, and other oversized goods) are picked up in person, which means you can inspect the item before you take it. If it isn’t what you expected, don’t take it — we’ll refund you in full on the spot.
Once an oversized item has been picked up and loaded, we can’t accept it back by mail, because return freight on a heavy safe costs more than the safe. If a pickup item turns out to be defective, contact us and we will make it right.
Items we can’t accept back
- Opened ink and toner cartridges. Once the seal is broken these cannot be resold and manufacturers won’t take them back. Please check you’ve ordered the right cartridge before opening it. If you ordered the wrong one and it’s unopened, we’ll take it back.
- Anything returned after 30 days.
That’s the whole list. If your situation isn’t covered here, email us — we’d rather sort it out than hide behind a policy.